Real-Time Tracking via Trade Desk
For live vessel position, ETA updates, and document dispatch status on your BillionBird shipment, contact your dedicated trade manager directly with your BL number or order reference. Our trade desk responds within 2 hours on business days.
Document Status
What Your Trade Manager Can Tell You
Bill of Lading issuedYes / No
SGS/Intertek COA dispatchedDate & method
All 8 documents sentConfirmation
Originals courieredTracking number
Vessel ETALive update
Response Times
Trade Desk Availability
WhatsApp responseWithin 2 hours
Phone (business hours)Immediate
Document amendmentsWithin 24 hours
Exception handlingSame day
Business hours: 9am–6pm IST, Monday–Saturday. WhatsApp monitored outside business hours for urgent vessel exceptions.